KeyAccess

UK

Material information

Material information is the information an average buyer or tenant needs in order to decide whether to view, offer or rent. UK consumer rules expect agents to pass it on, not to leave it until a survey.

Also called NTSELAT, Material facts.

The practical test

Would this fact change whether someone books a viewing or what they offer? Lease length, a known flood, a restrictive covenant you have been told about, the council tax band, the price and the tenure usually would. National Trading Standards has published guidance for agents in England. It is guidance for businesses, and it changes. Read the current version rather than a blog summary from a few years ago.

How an assistant should treat it

A draft listing can only include facts that are on the file. If a field is blank, the draft should say it is unknown, not fill it. A person approves the particulars before they are published. This glossary is not a compliance audit of your advert.

Questions

What does Material information mean?

Material information is the information an average buyer or tenant needs in order to decide whether to view, offer or rent. UK consumer rules expect agents to pass it on, not to leave it until a survey.

General information for agency staff, not legal advice. Rules and local practice change. Check the official source before you rely on a definition in a client letter.