Landlord update email

When to use it

• Viewings have happened and the landlord has not heard.
• An applicant wants to proceed and you need a decision on rent, pets or a start date.
• Something is stuck — referencing, a document, a repair you cannot book without them.

How to adapt it

1. Copy the template into a draft, not into a live send.
2. Replace every bracket with a fact from the file. If you do not have the fact, delete the sentence.
3. Read it once as the client. Take out anything you would not say on the phone.
4. Send it only after a person has approved the final text, from the right account.

Copy this draft

Subject: [Address] — lettings update [date]

Hello [name],

Since my last note:
- Enquiries: [number]
- Viewings: [number]. Feedback: [one line each, their words]
- Applications: [none / one applicant at referencing / you need to decide on this offer of rent at figure]

I need from you: [nothing / a yes or no on pets / the gas safety certificate / a decision].

I have not told the applicant the tenancy is agreed. I am not advising you on notice or on ending any current tenancy. Ask your own adviser if that question is live.

[Your name]

Before you send it

• Do not mention section 21 as a step you will take.
• If a holding deposit has been taken, say so, and the amount, in a separate sentence from the tenancy deposit.
• Keep names out if this landlord forwards everything to a co-owner who should not see them. Your process decides.

Questions