Viewing feedback email

When to use it

• A viewing has happened and the feedback is not yet on the file.
• You dictated notes and need to turn the lines you kept into something the vendor can read.
• Several people viewed at an open slot and each needs their own line.

How to adapt it

1. Copy the template into a draft, not into a live send.
2. Replace every bracket with a fact from the file. If you do not have the fact, delete the sentence.
3. Read it once as the client. Take out anything you would not say on the phone.
4. Send it only after a person has approved the final text, from the right account.

Copy this draft

To the viewer
Subject: [Address] — what did you think?

Hello [first name],

Thank you for viewing [address] today. You mentioned [the one or two points they actually made]. Have I got that right?

If you would like a second viewing or you want to make an offer, reply here or call me on [phone]. If it is not for you, a one-line reason helps the owner.

[Your name]

To the vendor or landlord
Subject: Viewing feedback — [address], [date]

Hello [name],

[Number] viewing[s] today.

[Viewer or “one viewer”]: [what they said, in their words]. Next step: [second viewing / offer / they will reply by Thursday / no reply yet, I will chase once].

I will update you [when you said you would]. Nothing else has changed on the [price / status].

[Your name]

Before you send it

• If they said nothing, write “no strong reaction” rather than a cheerful invention.
• Do not include phone numbers in the vendor copy if that report gets forwarded.
• For a US seller, change vendor to seller and do not use SSTC in this note.

Questions