Viewing confirmation

When to use it

• A viewing time has been agreed and written in the diary you trust.
• You need the viewer to know where to be and who will meet them.
• You are not yet at the stage of handing over keys or codes.

How to adapt it

1. Copy the template into a draft, not into a live send.
2. Replace every bracket with a fact from the file. If you do not have the fact, delete the sentence.
3. Read it once as the client. Take out anything you would not say on the phone.
4. Send it only after a person has approved the final text, from the right account.

Copy this draft

Subject: Viewing confirmed — [address], [day] at [time]

Hello [first name],

You are booked to view [address] on [day] at [time]. I will meet you [outside / at the branch / where you actually will].

Please reply to this message if you are running more than ten minutes late, so I can tell [the owner / the tenant].

[If there is a practical instruction the owner asked you to pass on, such as removing shoes, put that one sentence here. Do not add an alarm or key-safe code.]

[Your name]
[Phone]

Before you send it

• US open-house visitors get a different note. This template is for an appointed viewing.
• If the viewing is cancelled, do not reuse this email with the word cancelled squeezed into the subject. Send a new two-line message with the new time or a clear cancellation.
• WhatsApp can carry the same facts in fewer lines. Keep the time, the address and the meeting point.

Questions