Use Intercom with AI
Connect nowFollow up website conversations.
Messaging & calls
Using Intercom in an agency
Intercom is the chat on your own website. A valuation request that arrives there should become a lead with the address and the phone number they typed, and a draft reply that offers a real appointment. Do not let the chat promise a price.
What your bots can do
You can connect it now. Bots don’t do work in it yet: these are the actions listed, and each one is switched on after it passes our tests.
- DraftDraft a message
- ReadSee your conversations and contacts
- SendSend a message, after your approval
Before you connect
- Account you’ll need
- An Intercom workspace
- Who connects it
- Can be a shared organisation account, or a person’s own.
- Approval
- Anything that sends, publishes or changes a record waits for your approval unless you set a policy. Spending needs its own limit.
- Other charges
- Your own subscription, and any charges from the provider, are billed by them.
Questions
What account does Intercom need?
An Intercom workspace
Will a bot change Intercom without asking?
No. Anything that sends, publishes or changes a record waits for your approval, and you see the account and the text. Connecting an app is not the same as a bot already doing tested work in it. The status on this page is the one to trust.
Is KeyAccess an official Intercom partner?
No. You connect an account you or your agency already have, through Intercom’s own sign-in, where that connection is in the catalogue.