Use Telegram with AI
Connect nowWork with customer conversations in Telegram.
Messaging & calls
Using Telegram in an agency
Telegram is a messaging channel a few clients prefer. Treat it like WhatsApp Business: short, factual, approved, and never the home of an identity document. If your clients are not on it, do not connect it for the sake of the directory.
What your bots can do
You can connect it now. Bots don’t do work in it yet: these are the actions listed, and each one is switched on after it passes our tests.
- DraftDraft a message
- ReadSee your conversations and contacts
- SendSend a message, after your approval
Before you connect
- Account you’ll need
- A Telegram bot
- Who connects it
- Can be a shared organisation account, or a person’s own.
- Approval
- Anything that sends, publishes or changes a record waits for your approval unless you set a policy. Spending needs its own limit.
- Other charges
- Your own subscription, and any charges from the provider, are billed by them.
Questions
What account does Telegram need?
A Telegram bot
Will a bot change Telegram without asking?
No. Anything that sends, publishes or changes a record waits for your approval, and you see the account and the text. Connecting an app is not the same as a bot already doing tested work in it. The status on this page is the one to trust.
Is KeyAccess an official Telegram partner?
No. You connect an account you or your agency already have, through Telegram’s own sign-in, where that connection is in the catalogue.