Use Twilio with AI
Connect nowWork with calls and text messages.
Messaging & calls
Using Twilio in an agency
Twilio is the plumbing under SMS and voice for some agencies. A reminder text about a viewing is the shape of the work. The recipient, the sender ID and the cost all sit with your Twilio account. Approval still applies before a message leaves.
What your bots can do
You can connect it now. Bots don’t do work in it yet: these are the actions listed, and each one is switched on after it passes our tests.
- DraftDraft a message
- ReadSee your conversations and contacts
- SendSend a message, after your approval
Before you connect
- Account you’ll need
- A Twilio account
- Who connects it
- Can be a shared organisation account, or a person’s own.
- Approval
- Anything that sends, publishes or changes a record waits for your approval unless you set a policy. Spending needs its own limit.
- Other charges
- Your own subscription, and any charges from the provider, are billed by them.
Questions
What account does Twilio need?
A Twilio account
Will a bot change Twilio without asking?
No. Anything that sends, publishes or changes a record waits for your approval, and you see the account and the text. Connecting an app is not the same as a bot already doing tested work in it. The status on this page is the one to trust.
Is KeyAccess an official Twilio partner?
No. You connect an account you or your agency already have, through Twilio’s own sign-in, where that connection is in the catalogue.