Use WhatsApp Business with AI
Connect nowDraft approved customer messages and reminders.
Messaging & calls
Using WhatsApp Business in an agency
WhatsApp Business is where applicants reply when they will not reply to email. The connection is the business account, not a personal phone. Template rules belong to WhatsApp. If a message cannot be sent because it sits outside an open conversation, you should see that failure rather than have it rewritten as something else.
Keep the texts short: a viewing time, a one-line feedback question, a status correction. The price and the SSTC line must match the email you would have sent. KeyAccess is not a Meta partner. You connect a number your agency already operates.
What your bots can do
You can connect it now. Bots don’t do work in it yet: these are the actions listed, and each one is switched on after it passes our tests.
- DraftDraft a message
- ReadSee your conversations and contacts
- SendSend a message, after your approval
Example requests
Opens as a draft in your workspace once this is available. Nothing is sent by choosing one.
- “Draft a reminder for tomorrow’s confirmed viewings.”Sends only through an approved account and message flow.
Before you connect
- Account you’ll need
- A WhatsApp Business account, not a personal one
- Who connects it
- Can be a shared organisation account, or a person’s own.
- Approval
- Anything that sends, publishes or changes a record waits for your approval unless you set a policy. Spending needs its own limit.
- Known limits
- WhatsApp Business only. Business, number and template setup are checked separately.
- Other charges
- Your own subscription, and any charges from the provider, are billed by them.
Questions
What account does WhatsApp Business need?
A WhatsApp Business account, not a personal one
Will a bot change WhatsApp Business without asking?
No. Anything that sends, publishes or changes a record waits for your approval, and you see the account and the text. Connecting an app is not the same as a bot already doing tested work in it. The status on this page is the one to trust.
What are the limits with WhatsApp Business?
WhatsApp Business only. Business, number and template setup are checked separately.
Is KeyAccess an official WhatsApp Business partner?
No. You connect an account you or your agency already have, through WhatsApp Business’s own sign-in, where that connection is in the catalogue.