Use Zoho Mail with AI
Connect nowFind enquiries and draft replies in Zoho Mail.
Email & calendar
Using Zoho Mail in an agency
Zoho Mail is a separate product from Zoho CRM. Connect the mailbox if that is where enquiries arrive, and connect the CRM only if you also use it. Drafts stay in the thread. Sending waits for approval.
What your bots can do
You can connect it now. Bots don’t do work in it yet: these are the actions listed, and each one is switched on after it passes our tests.
- DraftDraft a reply or a proposed time
- ReadRead the messages or calendars you choose
- SendSend or book, after your approval
Before you connect
- Account you’ll need
- A Zoho Mail mailbox
- Who connects it
- Can be a shared organisation account, or a person’s own.
- Approval
- Anything that sends, publishes or changes a record waits for your approval unless you set a policy. Spending needs its own limit.
- Other charges
- Your own subscription, and any charges from the provider, are billed by them.
Questions
What account does Zoho Mail need?
A Zoho Mail mailbox
Will a bot change Zoho Mail without asking?
No. Anything that sends, publishes or changes a record waits for your approval, and you see the account and the text. Connecting an app is not the same as a bot already doing tested work in it. The status on this page is the one to trust.
Is KeyAccess an official Zoho Mail partner?
No. You connect an account you or your agency already have, through Zoho Mail’s own sign-in, where that connection is in the catalogue.